Yup! We ship almost worldwide (Check out the shipping policy 👌🏼). 🌍 Shipping times depend on your location.

This means that your order is already packed and ready for shipment and has either not yet been picked up by the shipping service provider or the shipping service provider has not yet scanned the package. The status is usually updated within 1-2 days. If the status is not updated, please contact us at support@drawn2lyfe.de ! 👌🏼

Status updates can sometimes take 1-2 days. If the status does not update for more than 3 days, your parcel may have been lost by the shipping service provider. In such cases, we will make an inquiry to locate the parcel. The majority of parcels usually turn up again. Please contact support@drawn2lyfe.de ‼

Yes — returns are accepted within 30 days of delivery. No restocking fees. Just check out our Refund policy to be extra sure or message support@drawn2lyfe.de 💯

If we think the returned product(s) meet(s) the condition for accepting a return, you will be credited with a refund within 10–15 days. The refund will be made using the original payment method. 🐱‍🏍

The address is found in our contact information or refund policy page 😉

We are sorry... 😭. If you have received a defective item or the wrong item in your delivery, we will assist you in resolving this as quickly as possible. Please contact support@drawn2lyfe.de. Send us photos and a description of the defect. Also send us your order number so that we can find your order. We will get back to you as soon as possible and find a solution. 💯💯

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order. 🔢🔎

Unfortunately, we can't change the shipping address once the order is placed. Please double-check your information before confirming your purchase. 🙁⚠

To ensure short delivery times, we send parcels as quickly as possible. Therefore, we cannot guarantee that orders can be canceled or changed. If in doubt, please contact our support: support@drawn2lyfe.de 😅